If you have made your purchase online via www.kipling.co.ae and would like to return a faulty product, go to the “Returns” page;. For any further issues here, please share the details of the product (along with pictures) & purchase to Kipling.Support@Jashanmalgroup.Com
How long are Kipling products covered by warranty?
Kipling offers a standard warranty of 2 years (24 months) on all regular products (bags and luggage) from date of purchase.
What's covered by our warranty? What's not?
Kipling guarantees its products against possible defects in materials and workmanship. During the warranty period, we will repair or replace your bag (with an equivalent bag if your bag is no longer available).
Our warranty is only valid when the product is used for the purpose it was intended under normal conditions.
This warranty does not cover any damage resulting from accident, misuse, abuse (such as tears, cuts and holes in the fabric) normal wear and tear or theft.
We never cover damage caused by third parties during transportation (such as airline travel or other carriers).
Incidental or consequential damages, such as damage to or loss of, the contents of a bag, loss of use of time or similar expenses are not recoverable under this warranty.
Important Legal Notice:
The Kipling Guarantees give you specific legal rights. They do not affect any statutory rights that you have as a purchaser of a defective product.
How does it all work in practice?
If you have made your purchase online via www.kipling.co.ae and your Kipling product is defective, please log on to https://support.jashanmalgroup.com & raise a ticket for the review & resolution from our After Sales Service team. Please remember to share the details of the product (along with pictures) & purchase invoice for any action here.